How heat pump finance works in Scotland

You complete our short quote form or call 0141 230 0198. We take your name, a UK phone number, email, postcode and a note of what you are interested in — whether that is a heat pump on its own, or a heat pump with solar panels or a battery. A member of our team then contacts you to arrange the next step.

A surveyor visits your Scottish home at a time that suits you. They measure each room, check your insulation and glazing, look at your current heating and hot water set-up, and assess where the outdoor unit and hot water cylinder could go. They will also discuss whether your radiators or pipework might need upgrading for lower flow temperatures.

Using the survey data, your system is designed around the heat loss of your property. The heat loss calculation accounts for room sizes, insulation, window types and the outside design temperature for your part of Scotland. This determines the correct kW output of the heat pump and whether any radiators, pipework or a new hot water cylinder are needed.

You receive a written quote covering the survey and sizing, the heat pump, any recommended system changes, and the MCS-certified installation. Loans available, subject to status. There is no obligation to proceed — you can review the quote and decide whether to go ahead in your own time.

If you choose to proceed, your installation is carried out by one of our MCS-certified partners. A typical installation takes a few days on site, depending on the system and any preparatory work. Once complete, the system is commissioned and you are shown how to use the controls.

Your heat pump is commissioned and set up for your home, with weather compensation controls configured to suit Scottish conditions. We install through MCS-certified partners, and the installation is documented so you have a record of what was fitted and how it was commissioned.